Booking must be done online.  Simply click on the event session you want to attend and follow the instructions and complete your details online, which are held safely and securely.  You can choose the event you wish to attend and select your payment option, including debit and credit cards.  We do not accept PayPal.  It is your responsibility to check your tickets prior to making payments.  Mistakes cannot be rectified after your booking is paid for.

Yes, however there are varying ticket options for the individual events.  Please refer to the specific event for options. 

On completion of your order, you’ll be emailed a confirmation which contains a unique booking reference number and barcode.  Print out the ticket and present this ticket on arrival or have it ready to show digitally on your mobile device.

Our child tickets are up to and including the age of 12, over this age would be considered an adult ticket and will not receive a gift at our Christmas Events.  We do have toys suitable for babies so if you wish for your baby to receive a toy then please purchase a child ticket.

If you don’t have a printer, you can show your ticket on a mobile device or simply make a note of the booking reference.  If you are showing us just a booking refence then you must bring photo ID and the card that payment was made on. 

If you are having difficulties booking your Tickets you can ask for help from one of our Colleagues who will show you have to book via the online system and using your debit or credit card only (NO CASH TRANSACTIONS).  However, please note, Tickets for Breakfast or  Party with the Elves Events would need to be booked in advance and therefore cannot be purchased on the day.  Santa's Grotto tickets can be purchased on the day but this is subject to availability so to avoid disappointment we strongly advise to book in advance !!

Please check your Event Time and arrive at least 5 mins before the event starts.  For the Santa Paws event we recommend that you come a couple of mins before.

BREAKFAST OR TEA WITH SANTA

Please head to the Bistrant for Breakfast or Tea with Santa.  Please ensure you arrive 10 minutes before the event starts.

SANTA'S GROTTO

Please head to Santa's Grotto by the entrance of the Garden Centre.  Please arrive 5 mintues before the event starts.

All cancellations must be made up to 24 hours prior to the booking time shown on the order to qualify for a full refund. 

We are happy for you to take photos or videos of your own family at our events.

We have ample free parking in the Garden Centre Car Park

Our Garden Centre and Events have wheelchair access

Please inform us of any additional needs when booking your ticket.  It is important we are made aware of any allergies and intolerances, if you have a guide dog, require wheelchair access or a highchair. You can find this at the checkout page

We have Disabled toilets along with baby changing facilities.  We have high chairs in the restaurant.

Dogs & assistant Dogs are welcome in our Garden Centre and our Garden Cafe.  We have a specially reserved pet section of the Bistrant.   Unfortunately unless you have an assistant dog, dogs or pets are not allowed to any of the Christmas Events

Unfortunately gardening Loyalty Cards cant be used to book events nor discounts given for the Events.

Please contact the Elm Court Garden Centre

T: 01634 813778

E: events@elmcourtgardencentre.co.uk